We want you to be happy with your purchase. Because most items on KellyAi are digital, the following conditions apply.
Eligible refunds
- An item was not delivered and cannot be provided
- Access is faulty and we are unable to resolve it
- You were charged in error
Not eligible
- Change of mind after access has been delivered and used
- Issues caused by the third-party provider changing or ending their service
- Requests made outside the stated support window
How to request a refund
Contact support@kellyai.store with your order details within 7 days of purchase. Approved refunds are returned to your original payment method or your KellyAi wallet.
